Tap-to-Pay | Wollette Consumer Support

Tap to Pay allows you to make secure, contactless payments using your device, such as a smartphone or smartwatch, without entering a PIN for small transactions. Payments are processed quickly and safely through supported payment networks.

1. Setup Instructions

Add a payment method to your wallet by linking your bank account or card.
Ensure NFC/contactless payments are enabled on your device.
Verify your payment method using the authentication method prompted (e.g. OTP, fingerprint, or face recognition).

2. Making a Payment

Wake your device and open the payment app or wallet.
Hold your device close to the contactless payment terminal.
Authenticate the payment if required using your chosen method (fingerprint, face recognition, or PIN).
Wait for confirmation on your device and/or the terminal that the payment has been successfully processed.

3. Security Features

All Tap to Pay transactions are encrypted and tokenised to protect your account and card information.
Your actual card details are never shared with merchants during payments.
Every payment must be authorised by you to ensure security.

4. Managing Tap to Pay Settings

Select a default account or card for contactless payments.
Enable or disable Tap to Pay at any time from your app settings.
Update your linked payment methods as needed.

5. Troubleshooting & Tips

Make sure NFC is enabled and your device has sufficient battery.
Keep your device close to the terminal until the payment is confirmed.
Ensure your app and device software are up to date for optimal performance.
Contact support if payments repeatedly fail or are not recognised.

Tip: Using Tap to Pay regularly is a quick and safe way to complete everyday transactions without carrying physical cards.