Settlements and payouts
See what you've taken through Wollette Pay, and move your available balance to your bank account.
Before you start: Wollette Pay must be registered and activated. You also need a payout bank account on file, because that's where the money goes.
Where to find it: Sidebar → Pay (once Pay is active, this opens your settlements straight away)
What each panel shows
The page is headed Pay, with a date range picker and Export CSV in the top right.
The balance cards
Five cards summarise your account. They are cumulative totals for the whole account and don't change when you change the date range.
| Card | What it shows |
|---|---|
| Pending balance | Money taken but not yet cleared for payout. |
| Available balance | Money you can request a payout for right now. |
| Refunds | The total you've refunded. |
| Total paid-in | Everything that has come into the account. |
| Total paid-out | Everything that has already been paid out to your bank. |
The Overview tabs
Below the cards, Overview has two tabs.
Settlements — one row per trading day, with columns Trade date, Pending balance, Available balance, Refunded, Paid in and Paid out. Each row has a tick box for selecting it for payout. If there's nothing to show, the table reads "No settlements to display".
Payouts — the payout requests you've made, with Date, Amount and Status. A payout is Pending, Completed or Failed. If there's nothing to show, the table reads "No payouts to display".
See more expands whichever table you're on to fill the screen, hiding the balance cards; See less brings them back.
Filters and the date range
- The date range picker at the top right limits the settlements you're looking at. There's no Today option here — settlements are only produced for completed trading days.
- On the Settlements tab, Filter by type offers Available for pay out and Not available for pay out.
- On the Payouts tab, Filter by status offers Pending, Completed and Failed.
Both filters let you tick more than one option. Switching tabs clears the filter.
Exporting to CSV
Steps
- Set the date range and any filter you want the export to reflect.
- Click Export CSV.
What happens next
The file downloads to your computer and "Export successful" appears.
The file is one CSV containing three sections, one after another:
- Date Range — the range you had selected, if any.
- Overview — the five balance cards as Metric / Amount rows.
- Settlements and then Payouts — both tables in full, each under its own title row, with the same columns you see on screen.
Both tables are exported every time, whichever tab you're on, and each is capped at 1,000 rows. The filter you have applied on the tab you're viewing is applied to the export as well.
Requesting a payout
Steps
- Go to the Settlements tab.
- Tick the settlements you want paid out. Rows with no available balance can't be ticked — their tick box is greyed out.
- The tick box in the Trade date column heading selects or deselects everything currently listed.
- The button at the top of Overview changes from Request payout to Request payout followed by the total you've selected. Click it.
- Confirm payout request opens, headed Settlement payout confirmation, telling you how many settlements and what total you're about to request and that "This will be transferred to your linked bank account."
- Click Confirm payout, or Cancel to go back.
What happens next
A message confirms the amount and the number of settlements have been submitted, your selection is cleared, and the request appears on the Payouts tab as Pending.
While a payout is being made, the Settlements tab is replaced by "Processing payouts" and a spinner. You can't select settlements or request another payout until it finishes — the page updates itself, so there's no need to reload. The Payouts tab stays available throughout.