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Refunds

Refunding a transaction

Steps

  1. On Wollette POS, click Refund a transaction.
  2. Scan the receipt barcode or search by order ID. If you don't know the order ID, you can search the order in the Transactions list then select the order and click Refund.
  3. Confirm the items to refund and select the original payment method. Complete the process to issue the refund and update stock levels if applicable.

You can also refund straight from the transaction list by opening the transaction to show the receipt and pressing the Refund button at the top.

Viewing refunds from Wollette POS

Steps

  1. From the POS home screen, click Transactions. The list of transactions for the given date range will be loaded.
  2. Select filter by type then Refunds to view refunded transactions.

Viewing refunds from the Merchant Dashboard

Steps

  1. From the Merchant Dashboard home screen, click Transactions in the left menu. The list of transactions for the given date range will be loaded.
  2. Select filter by type then Refunds to view refunded transactions.