Payment declines
Wollette POS handles payment declines efficiently to ensure smooth transaction management.
When a payment is declined
If a payment is declined during checkout, a clear notification will appear on the screen indicating the payment has been declined.
Declined transactions are not processed or recorded in sales, ensuring accurate reporting.
Common reasons for decline
- Insufficient funds
- Card expiration
- Network connectivity issues
Retrying the payment
You can prompt the customer to try again or with an alternative payment method such as:
- Another card or contactless option
- Cash
- WollettePay
If the decline is due to a technical issue, you may retry the transaction once the problem is resolved.
This process helps you manage payment issues quickly and maintain a positive customer experience.