Viewing and managing invoices

Find your invoices, download a copy, and pay anything outstanding by card.

Before you start: Nothing, but paying is quickest if you already have a card saved.

Where to find it: Sidebar → Merchant settings → Invoices. Click "See all" to open the full Invoices page.

---

What the invoice list shows

If you have no invoices, the table shows "No invoices to display".

What each status means

Statuses are shown in capitals in the table. While an invoice is in any of the unsettled states, the list refreshes itself — you don't need to reload the page.

---

The unpaid invoice banner

If your most recent invoice is unpaid, a red banner appears across the top of every page in the dashboard:

"Your most recent invoice is unpaid. Please pay it as soon as possible."

Click the message to jump straight to your Invoices page, or click "Pay now" on the right of the banner to open the payment window without leaving the page you're on. The banner disappears once the invoice is settled.

---

Viewing or downloading an invoice

Steps

1. In Merchant settings go to the invoices table and find the invoice in the list.
2. Open the … menu at the end of its row and choose_ "View invoice"_.

What happens next

The invoice PDF opens in a new browser tab. From there, use your browser's own controls to save or print it.

---

Paying an invoice

Invoices will be automaticlaly paid with the default card input. However if there are issues taking payment we may ask you to manually pay.

Steps

1. Start the payment in any of these ways:
   • click the "Pay" link next to an unpaid amount in the list;
   • open the … menu on an unpaid row and choose "Pay";
   • click "Pay now" on the unpaid invoice banner.
2. The "Pay invoice" window opens, showing "Reference", "Period" and "Amount" so you can check you're paying the right invoice. If the invoice has no period, "Period" shows "Not available".
3. Choose how to pay:
   • Your saved card. The section is headed "Card to be charged" and shows the card and "Expires {month/year}". Nothing more to do.
   • A different card. Click "Use another card". The section changes to "Card details" — enter the card number, expiry and security code. (If you have no saved cards, the card form is shown straight away.)
4. Click "Pay invoice", or "Cancel" to close without paying.
5. Your bank may ask you to confirm the payment. If a verification step appears, complete it — don't close the window while it's on screen.

What happens next

When the payment goes through, the window closes and you'll see "Payment submitted. Invoice status will update shortly."

The status does not flip to "Paid" the instant you pay. The invoice moves to "Processing" or "Pending payment" first, and the list updates itself a short while later once your bank and our payment processor have confirmed the payment. Leave the page open and it will change on its own — don't pay a second time.

Field reference