Updating user profile
Everything about your own user account — your picture, your name and contact details, your email address, your password and your 6-digit PIN.
Before you start: You'll need your dashboard password. Every section on this page asks you to confirm it before the edit form opens.
Where to find it: Click your avatar in the top right of the header → Profile
Changing your profile picture
Steps
- Go to Profile.
- Hover over the round picture at the top of the card and click the pencil icon.
- Choose an image file.
- A preview appears. Click the tick to upload it, or the cross to discard it.
What happens next
The picture is uploaded and replaces the old one straight away — in the header avatar too. Images must be no larger than Max file size: 1 MB.
Editing your details
Steps
- Go to Profile and click the edit (pencil) icon on the Details card.
- Confirm your password.
- The Edit details window opens. Change what you need.
- Click Save.
What happens next
The window closes and the Details card refreshes. If you changed your Username, use the new one the next time you sign in.
Field reference
| Field | What to enter | Rules |
|---|---|---|
| First name | Your first name | Required |
| Last name | Your surname | Required |
| Username | The name you sign in with | Required. Must not already be taken by another Wollette user |
| Telephone | Your phone number, including country code | Required. Must be a valid number in a supported country, and not already registered to another user |
| Language | Pick from Select a language | Required |
| Currency | Pick from Select a currency | Required |
| Timezone | Pick from Select a timezone | Required |
Editing your address
Steps
- Go to Profile and click the edit (pencil) icon on the Address card.
- Confirm your password.
- In Edit address, either search for the address in the Address box and pick it from the results, or fill the fields in yourself.
- Click Save.
What happens next
You'll see "Address updated." and the card refreshes.
Field reference
| Field | What to enter | Rules |
|---|---|---|
| Address | Start typing to search, then pick a result to fill the rest of the form | Optional shortcut |
| State/Province | Choose from the list | Required |
| First line | Building number and street | Required |
| Second line | Anything else needed to find the address | Optional |
| County/City | Choose from the list | Required. The list depends on the state/province you chose |
| Town | Choose from the list | Required. The list depends on the county/city you chose |
| Post code | Your postal code | Required, at least 3 characters |
Changing your email address
This one takes two steps: you enter the new address, Wollette sends a one-time code to it, and you type that code back in. The change only takes effect once the code is accepted — so make sure you can read email at the new address before you start.
Steps
- Go to Profile and click the edit (pencil) icon on the Email row.
- Confirm your password.
- In the Edit email window, type the new address into Email.
- Click Update email. You'll see "OTP sent to name@example.com" and the email field locks.
- A One-Time Password box appears, with "Please enter the one-time password sent to name@example.com" beneath it. Open the email at the new address and type in the 6-character code.
- Click Verify OTP.
What happens next
You'll see "Email updated", the window closes, and the Email row shows the new address. Use the new address for anything Wollette sends you from now on.
Field reference
| Field | What to enter | Rules |
|---|---|---|
| The new address you want to use | Must be a valid address, must not be your current one, and must not already belong to another Wollette user | |
| One-Time Password | The 6-character code from the email | Only appears after the code has been sent |
Changing your password
Steps
- Go to Profile and click the edit (pencil) icon on the Password row.
- Confirm your current password. This section always asks, even if you've verified recently.
- In the Change password window, type your new password into New password. As you type, a checklist headed "Your password must contain:" appears and ticks off each requirement as you meet it.
- Type the same password again into Confirm new password.
- Click Change password.
What happens next
You'll see "Password changed successfully" and the window closes. You stay signed in; use the new password next time you sign in.
Field reference
| Field | What to enter | Rules |
|---|---|---|
| New password | Your new password | At least 8 characters, An uppercase letter (A-Z), A lowercase letter (a-z), A number (0-9), and One of these special characters: @ $ ! % * ? & # ^ ~. Nothing else is allowed — the checklist item is Contains only allowed characters (A-Z, a-z, 0-9, @ $ ! % * ? & # ^ ~) |
| Confirm new password | The same password again | Must match exactly |
Your new password also has to be different from your current one.
Setting or changing your PIN
Your 6-digit PIN is what you use to authorise actions at the till — starting a POS session, approving a discount. It is not your dashboard password.
Steps
- Go to Profile and click the edit (pencil) icon on the Pin row.
- Confirm your password.
- In the Change pin window, type 6 digits into New pin.
- Type the same 6 digits into Confirm new pin.
- Click Change pin.
What happens next
You'll see "Pin changed successfully" and the window closes. Use the new PIN the next time you're asked to authorise something at the POS.
Field reference
| Field | What to enter | Rules |
|---|---|---|
| New pin | 6 digits | Exactly 6 digits, and different from your current PIN |
| Confirm new pin | The same 6 digits | Must match exactly |