View or change your subscription plan

See which plan you're on, when you'll next be billed, and move up or down to a different plan.

Before you start: You need to be signed in as a merchant administrator. Moving to a plan with fewer Soft POS licences will remove the surplus licences, so check first if you're moving down.

Where to find it: Sidebar → Merchant settings → Subscription

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What the Subscription card shows

The Subscription card sits on the merchant settings page and shows a single row for the plan you're on now:

• Current plan — the plan name, the monthly price, and the label "Per month + VAT".
• Next billing date — the first day of next month.

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Changing your plan

Steps

1. Go to Sidebar → Merchant settings and find the Subscription card.
2. Open the … menu at the end of the plan row and choose "Change plan".
3. The "Change subscription plan" window opens, showing a card for each plan with its price, description and features.
   • Your current plan is labelled "Current plan" and its button is greyed out — you can't reselect the plan you're already on.
   • Every other plan has a "Select" button.
   • Enterprise is shown on its own bar underneath the plan cards rather than as a card. It has no button — use the "Contact us" link to talk to us about pricing.
4. Click "Select" on the plan you want.
5. If you're moving to a higher plan, the change is made straight away. If you're moving to a lower plan, the "Confirm plan downgrade" window appears. Read the date it gives you, then click "Confirm downgrade" — or "Cancel" to leave things as they are.

What happens next

Moving to a higher plan takes effect immediately. You'll see the message "Subscription updated", and the Subscription card refreshes to show the new plan.

Moving to a lower plan starts on the date shown in the confirmation window. That window says: "Your new plan starts on {date}. Until then, your current plan and Soft POS entitlements stay in place." Once you confirm, you'll see "Downgrade scheduled. Your new plan starts on {date}."

Until that date arrives nothing changes — you keep your current plan, its price and all of its Soft POS entitlements.

A warning banner then appears at the top of the merchant settings page as a reminder:

"Your subscription will be downgraded to {plan name} on {date}."

The banner stays until the change takes effect.

A note on Soft POS licences. If the plan you move to includes fewer Soft POS licences than you're currently using, the extra licences are removed when the change takes effect — immediately for a higher-plan move, or on the scheduled date for a lower-plan move. Decide in advance which devices you want to keep.

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