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Reset your password

Reset the password you use to sign in to Wollette, using a reset link sent to your registered email address.

Before you start: You'll need access to the inbox for the email address registered to your merchant account.

Steps

  1. Open the Wollette Dashboard or POS app to get to the login screen.
  2. Click Forgot Password? below the login fields — this takes you to the password recovery page.
  3. Enter the email address or username associated with your merchant account.
  4. Check your email for the reset link and click it. If it doesn't arrive within a few minutes, check your spam or junk folder.
  5. On the secure page that opens, create your new password.
  6. Return to the Wollette POS login screen and sign in with your new password.

If something goes wrong

  • The reset email never arrives — double-check that you're entering the correct email address or username, and look in your spam or junk folder.
  • You're not sure which details are on your account — contact your store admin to confirm the email address or username registered to you.
  • You still can't reset your password — contact Wollette Support and we'll help you regain access.