Updating merchant profile or business settings
Before you start: You'll need your dashboard password. Every one of these cards asks you to confirm it before the edit form opens.
Where to find it: Sidebar → Merchant settings
The left-hand column of the page holds three cards: Company info, Merchant address and Locale. Company info is open when the page loads; the other two are collapsed, and only load their contents once you expand them — so give them a moment after clicking.
Editing your company details
Steps
- Go to Merchant settings. The Company info card is at the top left.
- Click the edit (pencil) icon in the card header.
- Confirm your password.
- The Edit company details window opens. Change whichever fields you need.
- Click Save.
Save stays greyed out until you have actually changed something and everything on the form is valid. If nothing happens when you click it, check the form for a red message under a field.
Three fields — Registered company name, Email and Website — are checked against other Wollette accounts as soon as you click away from them. A small spinner appears in the field while the check runs.
What happens next
The window closes and the Company info card refreshes with your new values. If the save fails you'll see "Failed to update. Please try again."
Field reference
| Field | What to enter | Rules |
|---|---|---|
| Registered company name | Your company name exactly as it is registered | Required. Must not already be in use by another Wollette merchant |
| The main contact address for the business | Required. Must be a valid address, and not already in use | |
| Telephone | Business phone number, including country code | Required. Must be a valid number in a supported country |
| Website | Your business website | Optional. Must be a valid web address, and not already in use |
| VAT | Your VAT registration number | Optional |
| Company number | Your company registration number | Optional |
| Category code (MCC) | The merchant category that best describes what you sell — start typing to search the list | Required. Must be exactly 4 digits, and cannot be 0000 |
Editing your merchant address
This is the registered address for the business.
Steps
- Go to Merchant settings and expand the Merchant address card.
- Click the edit (pencil) icon.
- Confirm your password.
- In Edit merchant address, either search for the address in the Address box and pick it from the results, or fill the fields in yourself.
- Click Save.
What happens next
You'll see "Address updated." and the card refreshes with the new address.
Field reference
| Field | What to enter | Rules |
|---|---|---|
| Address | Start typing to search, then pick a result to fill the rest of the form | Optional shortcut |
| State/Province | Choose from the list | Required |
| First line | Building number and street | Required |
| Second line | Anything else needed to find the address | Optional |
| County/City | Choose from the list | Required. The list depends on the state/province you chose |
| Town | Choose from the list | Required. The list depends on the county/city you chose |
| Post code | Your postal code | Required, at least 3 characters |
Changing your language, currency and timezone
The Locale card sets the defaults for your whole merchant account.
Steps
- Go to Merchant settings and expand the Locale card. It loads its current values at this point, so it may be blank for a second.
- Click the edit (pencil) icon.
- Confirm your password.
- In the Locale window, choose a Language, Currency and Timezone.
- Click Save.
What happens next
You'll see "Locale settings saved" and the card refreshes.
Field reference
| Field | What to enter | Rules |
|---|---|---|
| Language | Pick from Select a language | Required |
| Currency | Pick from Select a currency | Required |
| Timezone | Pick from Select a timezone | Required |
Your company logo
The round image above the Company info card is your company logo. Hover over it and click the pencil to choose a file, then click the tick to upload it or the cross to cancel. Images must be no larger than 1 MB.
Tips
Changes made in the settings menu take effect immediately unless otherwise specified. Only users with the appropriate access level, such as Admins, can make modifications.
If you need assistance or do not see the options listed above, contact your store administrator or reach out to Wollette Support.